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FAQ

SHIPPING POLICY

  • HOW MUCH IS THE SHIPPING?

We are offering Flat Shipping Rate for different country zones as below:

USA = $3.45 USD | FREE SHIPPING over $50 USD

AU/CA/NZ = $4.45 USD | FREE SHIPPING over $50 USD

UK & EU = $4.45 USD | FREE SHIPPING over $50 USD

 

  • WHO WILL DELIVER MY ITEMS?

United States: USPS

Canada: Canada Post

Australia: Australian Post

United Kingdom: Royal Mail or Parcel Force

Rest of the World: Your country's local post office.

Note: Delay in delivery may happen if the post office holds for additional sorting of your order or if there is no authorized person to received your package.

 

  • I WOULD LIKE TO CHANGE MY ORDERS… HOW?

If you need to make changes to your order, please email us within 48 hours of placing your order and we will be happy to make the required changes.

If your order has already been shipped we will unfortunately not be able to change it. Please make sure to check you have selected the right size and color to avoid disappointment.

 

  • HANDLING TIME

Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We will take up to 2 - 7 working days to process the orders

 

  • HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?

USA

Standard Secured Shipping & Insurance takes 12 - 20 Working Days for delivery not including handling time (IF YOUR ITEM IS IN STOCK)

 

CANADA, AUSTRALIA & New Zealand

Standard Secured Shipping & Insurance takes 15 - 25 Working Days for delivery not including handling time (IF YOUR ITEM IS IN STOCK)

 

U.K & EU

Standard Secured Shipping & Insurance takes 15 - 25 Working Days for delivery not including handling time (IF YOUR ITEM IS IN STOCK)

 

** except Saturdays, Sunday and holidays

**Some product might have shipped out separately and arrive on difference time because we have warehouse from difference location. **

**Check the product page for delivery time frame of the product. **

 

Please email us at info@thegolferspick.com, if you require a tracking number.

 

Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products. Thanks for understanding.

 

  • CAN I HAVE A TRACKING NUMBER?

Yes, we will provide a tracking number that is provided by our global suppliers. We will update the tracking number once our system is updated.

If you have a problem with your order or the shipment is late, don´t panic, we are here to help you and you can email us for more information.

 

  • I ORDERED 2+ ITEMS, BUT ONLY RECEIVED 1… WHERE IS MY ORDER?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster.

You may receive one item before the other. So, don't panic if you don't receive all of your items at once…they are on the way :)

 

  • WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?

Most of the times this is because our customers have accidentally entered their email wrong. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

If you believe you may have entered your email wrong please contact us and we will fix it for you.

 

  • LOST OR STOLEN PACKAGE?

Kindly note that we are not responsible for any lost, stolen or undelivered packages. Once the package is already assigned to your local post office for dispatch we no longer have any physical control of the product and post office will be the new entity responsible for the delivery.

In an event of mail carrier failure, please contact your local carrier directly with any concerns or questions.  

 

  • INCORRECT SHIPPING ADRESS?

Once your order has been submitted, please send us a message via email (info@thegolferspick.com) for any correction to the address you provided. Correction requests after 48 hours will not be entertained and may result to undelivered packages. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser.

Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses.

Please review your order carefully before submitting your order. 

 

  • HOW TO CONTACT US?

If you have any questions that are not on this FAQ page, please email us at info@thegolferspick.com where we will promptly get back to you :)

  

REFUND POLICY

  • I WOULD LIKE TO REFUND… WHAT SHOULD I DO?

Kindly follow the format given for refund process.

Subject: [Order Number] Refund ex. 12345 Refund

Body: Attach clear photos that show the damage

We will apply a refund to the original method of payment within the next 48 hours if you are eligible. Crediting to your account could take up to 7 business days depending on your bank.

We reserve the right to refuse a refund if it has been over 10 calendar days since product was delivered or there’s evidence that the damage is due to regular use or in any way caused by the customer.

 

  • WHAT IS THE REQUIREMENT FOR REFUND?

Requirements for Refund:

Must include a VIDEO or IMAGE that shows that the items we sent were defected.

Refund request without VIDEO will not be entertained as we need the proof to claim it back from our suppliers.

Refund process will take up to 2 weeks progression for verification purpose.

Shipping Fees will not be refund back to customers as we shipped the item out.

Full Refund will be given if customers provided Full Information regarding defected item.

Full Refund if the parcel is not delivered within our promised delivery time frame.

 

  • NO REFUND (AFTER 10 DAYS RECEIVED PARCEL)

We do not accept returns unless the item you purchased is damaged. If you receive a damaged item, please contact us at info@thegolferspick.com and provide the following information.

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  • I WOULD LIKE TO CANCEL MY ORDERS… WHAT SHOULD I DO?

If you need to cancel your order, please email us within 48 hours of placing your order and we will be happy to make the cancellation. If your order has already been shipped we will not be able to cancel it.

Please email us at info@thegolferspick.com for change requests.

 

  • WHEN CAN I GET MY REFUND AFTER REQUESTED?

Every refund request will be investigated by our fulfillment department and it will takes 2 - 3 working days to process due to high volume of orders.

We will apply a refund to the original method of payment within the next 48 hours if you are eligible. Crediting to your account could take up to 7 working days depending on your bank.

We reserve the right to refuse a refund if it has been over 10 days since product was delivered or there’s evidence that the damage is due to regular use or in any way caused by the customer.

     

    Please do not hesitate to reach out with any questions or concerns that you might have. You can send us a message here. Thank you!

     

    Your Team at THE GOLFER'S PICK

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