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Shipping & Delivery

SHIPPING INFO

United States Shipping

Most orders ship out of our warehouse within 48 business hours. Standard domestic shipping takes about 3-7 business days for package delivery. Due to COVID-19, orders could experience shipping delays. 

Where do orders ship from? 
We ship from California, Illinois and Pennsylvania.   

 

STANDARD SHIPPING RATES:

Method

Cost

In-Transit Time

FREE Domestic Shipping (USA orders Over $75)

*FREE*
 

3 - 7 Business Days *shipping may be delayed due to covid-19 within the contiguous United States.

Standard Domestic Shipping
(USA orders under $75)

$3.75

3 - 7 Business Days

Expedited Shipping

$14.95

 2 - 3 Business day delivery

Overnight Shipping
(Next Business Day)

$49.95

Temporarily Unavailable

 

ROUTE SHIPPING INSURANCE

Route is a third-party application, that allows customers to buy shipping insurance for all orders. Route ensures protection of customers shipment in case of lost or stolen.

In order to apply for Route's Shipping Insurance, you are given the option to add the insurance during check out. If you apply for Route's Shipping Insurance, you will receive an email with instructions of how to file a claim if necessary.
You can also proceed to file a claim here.

LOST ORDERS OR TRACKING ISSUES

  • An order is considered lost if tracking never confirms package status as "delivered"
  • If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days, then orders may be considered lost and a claim will need to be made

How many days following the last tracking update should I file my claim?

  • Domestic orders - 5 days

Claims for orders lost-in-transit must be filed no later than 30 days from the last available tracking update. 

 

STOLEN ORDERS

  • An order is considered stolen if tracking confirms package status as "delivered," but not received
  • Route asks that you wait 5 days from the day your package status was marked delivered before reaching out and filing your claim
  • Claims for stolen orders must be filed within 15 days from the date your package was marked delivered.

    Visit Route's FAQs to learn more.

     

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